2. Chargebacks

By booking, the Client agrees not to initiate a credit card chargeback or payment dispute for any deposit or payment made in accordance with this Agreement. Chargebacks initiated in violation of this Agreement will be contested with the card issuer using this Agreement and related booking records as evidence, and may result in collections action, recovery of legal fees, and associated costs to the extent permitted by law.

3. Cancellation Policy

Refunds are determined by how much notice is given before the scheduled event start time:

Timing of CancellationDepositBalance (if already paid)

72 hours or more before the event50% of deposit refundedFully refunded

Less than 72 hours, but 24 hours or more before the eventDeposit fully forfeitedFully refunded

Less than 24 hours before the event, or after full payment has been made within the 72-hour windowDeposit fully forfeitedNon-refundable

• Refunds, where applicable, will be issued to the original payment method within [Insert Timeframe, e.g., "7–10 business days"] of the approved cancellation.

• Delivery fees, rental fees for custom or special-order items, and any third-party costs already incurred on the Client's behalf (e.g., specialty florals, licensed vendors) are non-refundable regardless of cancellation timing.

4. Rescheduling Policy

• One (1) date change is permitted without loss of deposit, provided the request is made at least 72 hours prior to the original event.

• The new date must fall within 90 days of the original event date and is subject to availability.

• Requests to reschedule made less than 72 hours before the event are treated as a cancellation under Section 3 and result in full forfeiture of the deposit.

• Any additional reschedule beyond the first requires a new deposit; the original deposit is forfeited and does not carry forward or apply as credit.

5. Weather Policy

Azure Solea Picnics does not issue refunds due to weather conditions. In the event of unfavorable weather, Clients may:

• Reschedule, in accordance with Section 4 above; or

• Relocate the event indoors, if a suitable indoor location is available and agreed upon by both parties.

If severe weather develops with less than 72 hours' notice, Azure Solea Picnics will make reasonable efforts to offer a one-time courtesy reschedule outside the standard 72-hour window at our discretion. This courtesy accommodation is not guaranteed and does not obligate the Company to offer it in future instances.

The Company is not responsible for guest discomfort due to heat, wind, cold, insects, or other natural outdoor conditions that do not rise to the level of a safety concern.

6. Company-Initiated Cancellations

If Azure Solea Picnics must cancel an event due to circumstances within our control (e.g., staffing failure, operational error), the Client will receive a full refund of all amounts paid, or, at the Client's option, priority rebooking at no additional cost.

If Azure Solea Picnics must cancel due to circumstances beyond our reasonable control — including but not limited to natural disasters, government restrictions, public health emergencies, or other force majeure events — the Client will be offered a full credit toward a future booking or a refund, at the Company's discretion.

7. No-Shows

If the Client or the Client's designated event contact is unreachable or fails to appear at the agreed location within [Insert Grace Period, e.g., "30 minutes"] of the scheduled start time, the event will be treated as a Client cancellation under Section 3, and no refund will be issued.

8. Contact

Questions about this policy, or requests to cancel or reschedule, should be submitted in writing to:

Azure Solea Picnics

Email: azuresoleapicnics@gmail.com

Phone: (480) 803-8131